Effective Date: 28-May-2025
Last Updated: 28-May-2025

At Lincolnshire Foods Limited, we are committed to ensuring the safety and quality of our products. In the event of a product recall, we follow a structured process to protect consumers and comply with legal requirements.

1. Purpose

This policy outlines the procedures for identifying, reporting, and managing product recalls to ensure consumer safety and regulatory compliance.

2. Scope

This policy applies to all products sold by Lincolnshire Foods Limited, including food items, packaging, and related goods.

3. Recall Initiation

A recall may be initiated due to:

• Safety concerns (e.g., contamination, mislabeling, allergens).

• Regulatory non-compliance (e.g., failure to meet food safety standards).

• Customer complaints indicating potential risks.

4. Recall Procedure

1. Identification & Risk Assessment – Evaluate the severity of the issue.

2. Internal Notification – Inform relevant departments and halt distribution.

3. Regulatory Reporting – Notify the Food Standards Agency (FSA) or other authorities.

4. Customer Communication – Issue public notices and contact affected customers.

5. Product Retrieval – Remove affected products from shelves and warehouses.

6. Investigation & Corrective Action – Determine the cause and implement preventive measures.

5. Consumer Compensation & Returns

• Customers may return recalled products for a full refund or replacement.

• Refunds will be processed within 7 days of receiving the returned item.

6. Compliance & Record Keeping

• Maintain detailed records of all recalls, including affected batches and corrective actions.

• Conduct regular audits to ensure compliance with food safety regulations.